PoKeep FAQs - Common Questions & Answers

What payment methods do you accept?

We accept various payment methods including PayPal, Visa, Mastercard, American Express, JCB, Discover, and Maestro. All transactions are processed securely through our trusted payment partners.

How can I get a refund?

We offer a 30-day money-back guarantee. If you're not satisfied with PoKeep, please contact our support team at support@pokeep.com with your order details and reason for the refund request. We'll process your refund within 5-7 business days after approval.

How many devices can I use with one license?

The number of devices depends on your license plan. Our basic plan supports up to 5 mobile devices, while premium plans allow up to 10 devices to be connected simultaneously. You can check your plan details on the pricing page or in your account dashboard.

Can I upgrade my license later?

Yes! You can upgrade your license at any time. Simply visit the pricing page and select the plan you want to upgrade to. You'll only pay the difference between your current plan and the new plan for the remaining subscription period.

I didn't receive my license code. What should I do?

Please check your spam/junk folder first, as sometimes emails may be filtered. If you still can't find it, use our License Retrieval tool by entering the email address used during purchase. You can also contact our support team for assistance.

Is there a free trial available?

Yes! PoKeep offers a free trial version that allows you to change location and use the joystick mode for a limited time. You can experience the core features for free before upgrading to the full version. Download the software and start your trial today.

Why does it say "Invalid Registration Code" when I try to activate?

If you're encountering an "Invalid Code" error, please double-check the following:
1. Typos & Spaces: Copy and paste your email and code directly from the confirmation email to avoid errors. Ensure there are no leading or trailing spaces.
2. Special Characters: If your registration name contains non-English characters, it might cause issues. Please contact our support team to request a new code compatible with English characters.
3. Subscription Status: Verify that your subscription hasn't expired. An expired license will also trigger this message.

How do I activate the full version of PoKeep?

Follow these steps to unlock all features:
On Windows: Open PoKeep, click the menu icon (three lines) in the top-right corner, and select "Register". Enter your licensed email and code, then click "Register".
On Mac: Launch PoKeep, go to the menu bar at the top of your screen, click "PoKeep", and choose "Register". Input your credentials and click "Register".
Note: The registration process is case-sensitive. Please ensure all details are entered exactly as they appear in your purchase email.

What are the limitations of the free trial version?

The free trial is designed to let you test PoKeep's core functionality before buying. While it allows you to verify that the software works with your device, it has usage limits on features like the number of location modifications or route simulations. Upgrading to the registered version removes all these restrictions, giving you unlimited access to all premium features and free technical support.

I haven't received my license key. What should I do?

You should receive a confirmation email with your license key shortly after payment. If it hasn't arrived within an hour:
1. Check your Spam/Junk folder.
2. Ensure the email address provided during purchase was correct.
3. Visit our License Retrieval page to recover your code instantly using your order number or email.
If you still can't find it, please contact our support team at support@pokeep.com for manual assistance.

Can I use my Windows license on a Mac (or vice versa)?

No, licenses are platform-specific. A Windows license will not work on a Mac, and a Mac license cannot be used on a Windows PC. However, if you purchased the wrong version by mistake, please contact us at support@pokeep.com within 7 days of purchase. We will happily switch your license to the correct platform for free. Requests made after this period may require a new purchase.

What is the difference between Game Mode and Universal Mode?

Game Mode is designed for location-based games like Pokemon GO and Monster Hunter Now. It enables you to use the joystick and hatch eggs without walking.

Universal Mode is for general location spoofing on apps like WhatsApp, Tinder, Life360, and Find My.

For iOS: Game Mode connects via Bluetooth. Universal Mode requires Developer Mode to be enabled.

For Android: Game Mode loads game-specific resources automatically. Universal Mode requires setting PoKeep as the Mock Location App in Developer Options.

How do I restore my real location?

All location changes made by PoKeep are temporary and reversible. You can click the "Reset Location" button in the PoKeep interface before disconnecting your device.

For iOS: Simply restart your iPhone. PoKeep doesn't make permanent changes to your device.

For Android: Unplugging the USB cable usually restores your real location. If it doesn't, go to Developer Options and disable the Mock Location App setting, or restart your device.

My phone is not showing in PoKeep. What should I do?

If your device is not detected, please try the following steps:
1) Ensure your device is unlocked and connected properly.
2) Check your device screen and authorize the connection (tap "Trust" on iOS or "Allow USB debugging" on Android).
3) Try using a different USB cable or USB port.
4) Restart both your device and the PoKeep software.
5) Make sure the necessary drivers are installed (iTunes/Apple Devices app for iOS, USB drivers for Android).

Do I need to jailbreak or root my device to use PoKeep?

No, jailbreaking or rooting is NOT required. Your device warranty remains intact. PoKeep works through safe, official developer options on both iOS and Android (Bluetooth pairing/Developer Mode on iOS, USB Debugging/Mock Location on Android), which do not require any unauthorized modifications to your system.

How do I enable Developer Mode / Developer Options?

For iOS (Developer Mode):
1) Go to Settings > Privacy & Security > Developer Mode.
2) Toggle Developer Mode on.
3) When prompted, restart your device.
4) After reboot, confirm enabling Developer Mode.
Note: Developer Mode is required for Universal Mode only, not for Game Mode which uses Bluetooth.

For Android (Developer Options & USB Debugging):
1) Go to Settings > About Phone.
2) Tap "Build Number" 7 times to enable Developer Options.
3) Go back to Settings > Developer Options.
4) Toggle on "USB Debugging".
5) When you connect to your computer, allow USB debugging when prompted.
The PoKeep software will also guide you through this process.

How do I connect my device to PoKeep?

For iOS: You can connect via USB cable or Wi-Fi. For USB, plug in your device and tap "Trust". For Wi-Fi, ensure both devices are on the same network after an initial USB connection. Select your device and click "Next".

For Android: Connect via USB cable or Wi-Fi. Launch PoKeep, and your device will appear in the list. Select it and click "Next". You'll need to enable USB Debugging on your Android device for the connection to work.

How do I teleport over 20km on iOS without issues?

For long-distance teleportation (over 20km):
1) Turn off Location Services in Settings > Privacy & Security.
2) Disable Cellular and Wi-Fi.
3) Wait at least 10 seconds, then modify your location in PoKeep.
4) Turn Location Services, Cellular, and Wi-Fi back on.
5) If it doesn't work, repeat these steps. This ensures the new location takes effect properly.

How do I set up Mock Location App on Android?

To set Mock Location App:
1) Go to Settings > Developer Options.
2) Find "Select mock location app" or "Allow mock locations".
3) Select the PoKeep helper app from the list.
4) Return to PoKeep and the map interface will load.
This is required for Universal Mode to work properly.

Which Android versions are supported by PoKeep?

PoKeep supports Android 6.0 (Marshmallow) and above, including the latest Android 16. It works with most Android devices from major manufacturers including Samsung, Google Pixel, OnePlus, Xiaomi, Huawei, OPPO, and more.

Still Can't Find Your Answer?

Our support team is here to help! Submit your request with a detailed description and screenshots if needed. We typically respond within 24 hours on business days (Mon-Fri, 9AM-6PM GMT+8).

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