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Why haven't I received my license code after purchase?
Your license code is typically sent to your email within minutes after successful payment. If you haven't received it:
1) Check your Spam/Junk folder
2) Verify the email address used during checkout
3) Wait up to 1 hour for delayed emails
4) Use our License Retrieval tool
5) Contact support with your order receipt if needed
Can I cancel the subscription after purchase?
Yes, you can cancel your subscription at any time without penalty. Simply contact our support team. Your access will remain active until the end of your current billing period.
What is your refund policy?
We offer a 30-day money-back guarantee. You may be eligible for a refund if: the product has a fatal technical issue we cannot resolve, you purchased the wrong product and haven't used the license, or you were charged twice for the same order. Please review our complete Refund Policy page for detailed terms.
Is it free to update the software?
Yes! As long as your subscription is active, you are entitled to free updates. We frequently release updates to support the latest iOS/Android versions and add new features.
What payment methods do you support?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your region. Your payment information is 100% secure.
What is the difference between Two-spot Mode and Multi-spot Mode?
Two-spot Mode simulates movement between two points (A to B) along an auto-generated path - perfect for hatching eggs. Multi-spot Mode lets you create custom routes with unlimited waypoints for complex paths. Both modes support adjustable speeds (walking 3.6km/h, cycling 12km/h, or driving up to 100km/h) with realistic movement patterns.
Do I need to jailbreak my iPhone or root my Android?
No! PoKeep works without any jailbreak or root access. For iOS, it uses Developer Mode to modify GPS location. For Android, it enables Mock Location in Developer Options. Your device warranty remains intact, and you don't need any technical knowledge to use it.
How do I restore my real GPS location?
Simply restart your device, and your real GPS location will be restored immediately. PoKeep doesn't make permanent changes to your device - all location modifications are temporary and completely reversible.
Does PoKeep work with all location-based apps?
Yes, PoKeep modifies the GPS location at the system level. This means almost all location-based apps, including WhatsApp, Tinder, Google Maps, and Fitness apps, will accept the fake location.
How do I connect via Wi-Fi?
To connect via Wi-Fi:
1) First, connect your device via USB cable to establish trust
2) Wait for PoKeep to recognize your device
3) Click the Wi-Fi icon next to your device name
4) Disconnect the USB cable
Requirements: Both your computer and mobile device must be on the same Wi-Fi network. The initial USB connection is required only for the first-time pairing.
